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The sudden uptick in app engagement and digital adoption forced banks to quickly adapt in a world with few physical interactions. With digital transactions up by 20%, banks needed to step up their game to create a better digital customer experience. That's where gamification for apps helps to build a cohesive customer experience that drives customer loyalty. Check out the full article to discover how gamification will turn the banking industry upside down.
Increasing digital competition is forcing telecom companies to innovate. Changing consumer behavior and low customer loyalty puts lots of extra pressure on marketing and service departments to fight customer churn. However, most initiatives never achieve what they set out to do: creating a more enjoyable and engaging customer experience. That's where gamification comes in, something we know all about.
Low user engagement kills every product manager's dream: to build an app that hooks people. Of course, it's nice to have funding, to build a team or to grow your userbase, but it doesn't mean anything unless you can keep your users active. Fortunately, you are not alone in this journey! Tons of apps have tried and failed before you so you could learn from their mistakes. In this article we close in to 6 of the biggest app failures and what you can learn from them.
One could argue that fighting user churn is one of the most difficult tasks to achieve as an app. In 2019 only 3 in 10 users were retained after three months which means the average churn is over 70%! Not all apps seem to struggle with this however. Strava for example is one of the most used fitness apps in the world. With over 55 million users, growing at a rate of 1 million new users a month, it seems like they have figured out how to engage their audience. Read the full blog to find out how Strava keeps users hooked!