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So far Alexa Andrei has created 6 blog entries.

How to use gamification for improved loyalty in telecom

Increasing digital competition is forcing telecom companies to innovate. Changing consumer behavior and low customer loyalty puts lots of extra pressure on marketing and service departments to fight customer churn. However, most initiatives never achieve what they set out to do: creating a more enjoyable and engaging customer experience. That's where gamification comes in, something we know all about.