Increasing digital competition is forcing telecom companies to innovate. Changing consumer behavior and low customer loyalty puts lots of extra pressure on marketing and service departments to fight customer churn. However, most initiatives never achieve what they set out to do: creating a more enjoyable and engaging customer experience. That's where gamification comes in, something we know all about.
Consumers shop differently in the 21st century. That's not a surprise, since there has never been more information available to base decisions on. Think With Google, the marketing insights institute from Google, carried out over 300,000 purchase simulations to to map out this decision-making journey. We'll take it a step further and show you how to guide the consumer journey, or as Google calls it "the messy middle" forward using gamification.
Growing your user base is hard. And it’s even more so to keep those users engaged and active without spending tons on loyalty costs. Unfortunately, in today’s world, where digital apps or platforms often require high initial investment it’s not an option to lose fans. So how can you grow a user base while cutting costs on retention and loyalty? The answer seems to be gamification! It leverages data & rewards to trigger emotional drives so that a user gets and stays motivated to carry out an activity. Esports platform Kayzr for instance successfully gamified its platform, growing its user base by 350% and gaining 60% more daily active users.
It’s up to 5 times more expensive to acquire a new customer than to retain an existing one! What if you can increase revenue by supercharging fan loyalty? Discover how gamification throughout the buyer journey can help you boost fan engagement while keeping costs low.
